Return & Exchange Policies


Return & Exchange Policies

Returned purchase under the following conditions:

  • there are quality problems after opening the package.
  • products are not according to that on the order list.
  • there are obvious design flaws on the products.
  • products are damaged to be useless during the transportation.
  • products can not be used out of designing problems.

Returned purchase are invalid under the following conditions:

  • products can still be used  though there are little damage during transportation.
  • with no returned purchase requirement 15 days after customer has received the products.
  • returned purchase because color difference and bad package( with on effect to usage and effects.
  • returned purchase under no conditions.


It is the customer’s/receiver’s responsibility to note any damage or possible damage to the delivery driver upon delivery. Damaged or missing items must be reported to us within 48 hours of receipt.

New equipment will be authorized for return within five (15) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item.

Before return, you need take some pictures of the equipment and the packing material and carton, send the pictures to us by emails, let us know the conditions of the equipment and the packing material and carton.
DO NOT discard any packing until you have determined the item is in acceptable condition and does not need to be returned for any reason. It is the responsibility of the shipper to file damage claims with the carrier. Products cannot be accepted if their original boxes are marked, damaged or written on. Shipping charges are nonrefundable. It is the customer’s responsibility to keep the package in the condition it was received and have it available for the carrier to pick up and inspect.

After your return has been received and inspected, a restocking fee of up to 15% of purchase price may apply.

Shipping and handling in any case are not refundable.

By placing an order with DINGWORD store, you are accepting our Return & Exchange Policies. If you do not accept or you have questions please email so we may assist you in answering any questions, or cancel your order. If we have not heard from you by the end of the business day on the day of your transaction, the terms are considered accepted.